Payment Information

PEPTALON LLC - PAYMENT AND PRICING POLICY

Effective Date: 1/9/2025

1. PRICING STRUCTURE

Currency: All prices are displayed and charged in UAE Dirhams (AED).

Price Components:

• Product price (as displayed on website)
• Value Added Tax (VAT) where applicable
• Shipping costs (separate and additional)

VAT Application: In accordance with UAE VAT regulations, applicable taxes are included in the final checkout price where required by law.

2. SHIPPING COSTS

Shipping is charged separately:

Dubai (UAE):

• Standard shipping: 60 AED
• Delivery timeframe: 3-4 business days

GCC Countries:

• International shipping: 150 AED
• Delivery timeframe: 3-7 business days

3. ACCEPTED PAYMENT METHODS

We accept the following payment methods:

Credit Cards:

• Visa
• Mastercard

Digital Wallets:

• Google Pay
• Apple Pay

Payment Processing:

• All payments processed through secure, PCI-compliant systems
• 3D Secure authentication required where applicable
• Payment confirmation required before order processing

4. PAYMENT TERMS

Payment Requirements:

• Full payment due at time of order
• No partial payments accepted
• No cash on delivery available
• No bank transfer options
• No cryptocurrency payments

Payment Authorization:

• Payment must be authorized successfully
• Failed payments result in order cancellation
• Multiple failed attempts may trigger security measures
• Customer responsible for ensuring payment method validity

5. PRICE ACCURACY

Price Display:

• Prices displayed on website at time of browsing
• Final price confirmed at checkout
• Prices include applicable taxes where required
• Shipping costs added separately

Price Changes:

• Prices subject to change without notice
• Orders charged at price displayed during checkout
• No price matching or adjustments after purchase
• Promotional prices may have time limitations

6. BILLING INFORMATION

Required Information:

• Full legal name of cardholder
• Valid billing address
• Correct payment card information
• CVV/CVC security code

Verification:

• Billing information must match payment method
• Additional verification may be required
• False information may result in order cancellation
• Customer responsible for accuracy

7. PAYMENT SECURITY

Security Measures:

• SSL encryption for all transactions
• PCI DSS compliance
• Fraud detection systems
• Secure tokenization of payment data

Data Protection:

• Payment information not stored on our servers
• Handled by certified payment processors
• Regular security audits and monitoring
• Compliance with UAE data protection laws

8. FAILED PAYMENTS

Common Reasons for Payment Failure:

• Insufficient funds
• Incorrect card information
• Card expired or cancelled
• Bank security restrictions
• Geographic payment restrictions

Resolution:

• Check payment method validity
• Contact your bank if needed
• Try alternative payment method
• Contact us if issues persist

9. REFUNDS AND CHARGEBACKS

No Refunds Policy:

• We maintain a strict no refunds policy
• All sales are final
• Payment disputes must be resolved with us first

Chargeback Policy:

• Unauthorized chargebacks may result in account termination
• Provide 10 business days for dispute resolution
• Detailed documentation maintained for all transactions

10. CURRENCY AND EXCHANGE RATES

Pricing Currency:

• All prices in UAE Dirhams (AED)
• No foreign currency pricing available
• International cards accepted but charged in AED

Exchange Rates:

• Customer's bank determines exchange rates for foreign cards
• We are not responsible for currency fluctuations
• Additional foreign transaction fees may apply

11. INVOICING

In compliance with UAE Consumer Protection Law and VAT regulations, we provide:

Digital Invoices Including:

• Company name and registration details
• Customer information
• Itemized product descriptions
• Quantities and unit prices
• Applicable taxes
• Total amount charged
• Payment method used
• Transaction date and reference number

12. TAX COMPLIANCE

VAT Registration:

• Peptalon LLC is VAT registered in the UAE
• VAT charged where applicable by law
• Tax invoices provided for all transactions
• Compliance with UAE Federal Tax Authority requirements

13. PROMOTIONAL PRICING

Special Offers:

• Limited time promotions may be available
• Terms and conditions apply to all offers
• Cannot be combined with other offers unless specified
• Subject to product availability
• Promotional prices automatically applied at checkout

14. PRICING DISPUTES

Resolution Process:

• Contact shop@peptalon.com with order details
• Provide specific information about pricing concern
• Allow 2-3 business days for investigation
• Final determination at our sole discretion

15. CONTACT INFORMATION

For payment and pricing questions:

• Email: shop@peptalon.com
• Include order number and transaction details
• Response within 24-48 hours during business days

Business Hours: Sunday - Thursday, 9:00 AM - 6:00 PM UAE Time