Returns Policy

4. RETURNS AND REFUNDS POLICY

PEPTALON LLC - RETURNS AND REFUNDS POLICY

1st September 2025

STRICT NO RETURNS OR REFUNDS POLICY

IMPORTANT NOTICE: WE DO NOT ACCEPT RETURNS OR PROVIDE REFUNDS UNDER ANY CIRCUMSTANCES

This policy is firm and applies to all products sold through peptalon.com without exception.

1. NO REFUNDS POLICY

Peptalon LLC maintains a strict no refunds policy for the following reasons:

• Products are specialized research chemicals
• Products are for experimental use only
• Contamination risks associated with returns
• Regulatory compliance requirements
• Product integrity and safety concerns

2. NO RETURNS ACCEPTED

We do not accept returns for any reason, including:

• Change of mind or buyer's remorse
• Ordering incorrect products or quantities
• Products not meeting expectations
• Delays in shipping or delivery
• Customer error in ordering
• Dissatisfaction with product performance
• Any other reason whatsoever

3. EXCEPTIONS

The only exception to our no refunds policy is: Proven product defects that render the product completely unusable for its intended research purpose, determined solely at our discretion and subject to:

• Written notice within 48 hours of delivery
• Photographic evidence of the defect
• Products must remain unopened and unused
• Our technical team verification
• Compliance with return shipping requirements

4. CUSTOMER RESPONSIBILITY

Before placing an order, customers must:

• Carefully review product specifications
• Verify quantities and requirements
• Confirm shipping address accuracy
• Understand the research nature of products
• Acknowledge the no refunds policy

5. ORDER VERIFICATION

To minimize ordering errors:

• Review your cart carefully before checkout
• Verify all product details and quantities
• Confirm shipping information
• Read all product descriptions thoroughly
• Contact us with questions before ordering

6. DAMAGED SHIPMENTS

For packages damaged during shipping:

• Contact us immediately upon delivery
• Provide photographs of packaging damage
• Do not open damaged products
• We will investigate with shipping carrier
• Replacements subject to our discretion

7. LOST SHIPMENTS

For lost or undelivered packages:

• Contact us within 5 business days
• We will investigate with shipping carrier
• Proof of non-delivery may be required
• Resolution subject to carrier policies

8. PAYMENT DISPUTES

Credit card chargebacks or payment disputes:

• Must be resolved directly with us first
• Provide detailed explanation of concern
• Allow 10 business days for investigation
• Unauthorized chargebacks may result in account termination

9. LEGAL COMPLIANCE

This policy complies with UAE Consumer Protection Law, which permits suppliers to establish return policies provided they are clearly disclosed to consumers before purchase.

10. CONTACT INFORMATION

For questions regarding this policy:

• Email: shop@peptalon.com
• Response time: 2-3 business days
• Include order number in all communications

BY PLACING AN ORDER, YOU ACKNOWLEDGE AND ACCEPT THIS NO RETURNS/NO REFUNDS POLICY.