peptalon - the science of better

Privacy Policy

PEPTALON LLC - PRIVACY POLICY

Effective Date: 1/9/2025

1. INTRODUCTION

Peptalon LLC ("Company", "we", "us", or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website peptalon.com.

This policy is designed to comply with UAE Personal Data Protection Law (Federal Decree Law No. 45 of 2021) and UAE Consumer Protection legislation.

2. INFORMATION WE COLLECT

Personal Information:

  • Name and contact details (email, phone number)
  • Billing and shipping addresses
  • Age verification information
  • Payment information (processed by secure third-party processors)
  • Order history and preferences

Technical Information:

  • IP address and browser information
  • Website usage data and analytics
  • Cookies and similar tracking technologies

Usage Data: We collect data to improve our website and services, including:

  • Pages visited and time spent on site
  • Products viewed and purchased
  • User interactions and preferences

3. HOW WE USE YOUR INFORMATION

In accordance with UAE data protection laws, we use your information for:

Primary Purposes:

  • Processing and fulfilling orders
  • Age verification (minimum 21 years)
  • Customer service and support
  • Payment processing and fraud prevention
  • Legal compliance and record keeping

Secondary Purposes:

  • Website improvement and analytics
  • Product development and market research
  • Internal business operations

Marketing Communications: We may use your information to send promotional materials, but you can opt out at any time.

4. LEGAL BASIS FOR PROCESSING

We process your personal data based on:

  • Contract Performance: To fulfill orders and provide services
  • Legal Compliance: Age verification and regulatory requirements
  • Legitimate Interests: Business operations and service improvement
  • Consent: Marketing communications (with opt-out option)

5. DATA SHARING AND DISCLOSURE

We may share your information with:

Service Providers:

  • Payment processors (Visa, Mastercard, Google Pay, Apple Pay)
  • Shipping and delivery companies
  • Technical service providers
  • Age verification services

Legal Requirements:

  • UAE government authorities when required by law
  • Law enforcement agencies
  • Court orders or legal proceedings

Business Transfers: In case of merger, acquisition, or sale of business assets.

We do not sell your personal data to third parties for marketing purposes.

6. DATA SECURITY

We implement appropriate security measures to protect your personal information:

  • Encryption of sensitive data
  • Secure payment processing
  • Access controls and authentication
  • Regular security assessments
  • Staff training on data protection

7. DATA RETENTION

We retain personal data for:

  • Order Information: 7 years (UAE commercial law requirements)
  • Customer Accounts: Until account closure plus 2 years
  • Marketing Data: Until opt-out plus 30 days
  • Analytics Data: 2 years maximum

8. YOUR PRIVACY RIGHTS

Under UAE data protection law, you have the right to:

  • Access: Request copies of your personal data
  • Rectification: Correct inaccurate information
  • Erasure: Request deletion of your data (subject to legal requirements)
  • Restriction: Limit how we process your data
  • Portability: Receive your data in a structured format
  • Objection: Object to processing for legitimate interests
  • Withdraw Consent: For marketing communications

To exercise these rights, contact shop@peptalon.com.

9. COOKIES POLICY

What are Cookies: Cookies are small text files stored on your device to enhance website functionality.

Types of Cookies We Use:

  • Essential Cookies: Required for website operation
  • Analytics Cookies: To understand website usage
  • Preference Cookies: To remember your settings
  • Marketing Cookies: For targeted advertising

Cookie Management: You can control cookies through your browser settings, but disabling some cookies may affect website functionality.

10. AGE RESTRICTIONS

Our services are restricted to individuals 21 years and older. We do not knowingly collect information from anyone under 21. If we become aware of such collection, we will delete the information immediately.

11. CROSS-BORDER DATA TRANSFERS

Your data may be transferred to service providers outside the UAE. We ensure appropriate safeguards are in place for international transfers.

12. UPDATES TO PRIVACY POLICY

We may update this policy periodically. Changes will be posted on our website with the effective date. Continued use constitutes acceptance of updates.

13. CONTACT INFORMATION

For privacy-related questions or to exercise your rights:

  • Email: shop@peptalon.com
  • Address: Abdullah Omran Taryam St - Al Sufouh - Barsha Heights - Office Park Building, Block E - Dubai - UAE